Shipping & Returns

SHIPPING TO NYC

               You can get a quote by phone or e-mail. The item will be delivered in 2-3 weeks and will be scheduled for delivery by carrier by phone, so please leave you secondary number in case we cannot reach you at primary number. You should provide a daytime phone number, the carrier will not schedule the final delivery step until they speak with you by phone. The estimated delivery date will be shown in the invoice.

             Customer satisfaction is our top priority. We've set specific guidelines to ensure a quick and easy return or exchange process. Ask the freight carrier for a copy of the delivery receipt.

             You will be responsible for the product inspection at the time of delivery. In case you receive damaged merchandise, you should make all notes on the freight bill to ensure FURNITURE4D  right to claim reimbursements.  If the damage is severe, please refuse ONLY the item that is damaged and make notes on the freight bill. If the product is nicked or scraped, please keep the product and make the proper remarks on the freight bill. The product will be repaired or replacement parts will be sent. Please notify us immediately about the damage during the time of delivery.
            If the product is damaged while shipping  please contact customer service to let us know of your delivery refusal. Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse. If only a part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.You will be responsible for actual freight both ways in addition to the 25% restocking fee. You can return the item using the shipping carrier of your choice. Once we receive the return, we will refund your account the product price minus the 25% restocking fee. Original freight will not be refunded. Customer's satisfaction is our goal and it is an extremely rare occurrence that our customers wish to return furniture just because they don't want it. We encourage our customers to be informed of furniture specifications and common material (types of woods, fabrics, etc.) used, but the quality of the furniture you purchase from us for the price you pay is second to none. FURNITURE4D  guarantees high quality furniture it shows in online catalog and offers modern models to the public.
           Customized orders can not be returned due to their uniqueness. Our Customer Care Specialists will be happy to assist you with any return or exchange.
           Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without its original factory packaging.

REFUNDS

 Any refund issued will be in the same manner as they were received. Payments by cash or check will be issued as a refund check from FURNITURE4D  within 5-10 business days of your cancellation.

All merchandise must be returned in original manufacture packaging.