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FAQ
- How do I order?
- When is payment required?
- Are my credit card details secure?
- Where do you deliver furniture?
- How long does it take to get a furniture delivery?
- How will I know when my furniture will be delivered?
- What if my furniture arrives damaged?
- Is there a sales tax?
- How often do you get new styles in stock?
You can call or e-mail us at sales(at)furniture4d.com and one of our sales persons will contact you to take your order over the phone. Also simply add the products you would like to order to your selections as you browse the site then "check out." First you sign in to open your order account. Provide your address and payment details submit your order and it's done. You will immediately receive an email to confirm that your order has been submitted together with an order reference number. Please check the confirmation carefully to ensure that the details of your order are correct and let us know immediately if any changes are required. Keep a note of your order reference number so you can track the progress of your order at any time.
For products normally available in less than 15 days, full payment is required at the time of ordering. For other products which are manufactured to order we require payment of a 50% deposit when you place your order.
Are my credit card details secure?
Payment security is of the very importance to us. All payment information is encrypted using industry standard SSL (secure socket layer) encryption technology.
Where do you deliver furniture?
We deliver furniture anywhere in NYC and Tri-state area.
How long does it take to get a furniture delivery?
Orders usually ship out and leave our warehouse within 3-4 days. Transit time to any destination in the US is 1-2 weeks. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will significantly expedite your delivery.
How will I know when my furniture will be delivered?
Once we ship out your furniture - we will e-mail you with all the tracking details. You will be able to track your delivery online. In addition, freight company will call you a day prior the delivery to make an appointment.
What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less then 2% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on invoice. When you open the packaging, should you notice any damages or defects, please call our customer service . Please be sure to retain ALL packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item.
The 8.875% is applied only for New-York state residents.
How often do you get new styles in stock?
Every week. And we update our website daily with new items and deals.
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